Terms of Condition

Welcome to Online Madrasa (https://online-madrasa.com). These Terms and Conditions explain the rules and responsibilities that apply when you visit our website, contact our team or use our online educational services. By accessing our website or enquiring about our courses, you agree to follow these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using the website. Please read these terms carefully before using our website or enrolling in a course.

1. About Online Madrasa

Online Madrasa provides information and online learning opportunities related to Quran education, Arabic language and Islamic Studies. Our courses include:

Course information published on our website is intended to help students and parents understand the available learning options. Actual course availability, schedules, fees, learning materials and other arrangements should be confirmed with our team before enrolment.

2. Acceptance of Terms

By using our website, submitting an enquiry or enrolling in an available course, you acknowledge that you have read and understood these Terms and Conditions. These terms apply to website visitors, prospective students, enrolled students and parents or legal guardians who communicate with us on behalf of a child. If you are a parent or legal guardian arranging classes for a child, you are responsible for reviewing these terms and helping the child follow the applicable class rules.

3. Use of Our Website

You agree to use our website only for lawful purposes and in a responsible manner. When using our website, you must not:

Use the website for illegal or fraudulent activities.
Submit false, misleading or inaccurate information.
Attempt to gain unauthorised access to the website or its systems.
Distribute viruses, malicious software or harmful content.
Interfere with website functionality or security.
Copy, reproduce or distribute website content without permission.
Use the website in a way that may harm Online Madrasa or other users.

We reserve the right to restrict access to our website if we reasonably believe someone is misusing it or violating these terms.

4. Course Information and Availability

Online Madrasa publishes information about its Quran, Arabic language and Islamic Studies courses. Course descriptions are provided to explain the general subjects and learning options. The exact syllabus, teaching arrangements and course availability may vary depending on the selected programme and the student’s learning needs. Before Enrolment, students or parents should confirm:

The selected course and learning level.
Available class schedules and lesson duration.
Course fees and payment arrangements.
Learning platform and technical requirements.
Available learning materials.
Teacher and class arrangements.
Any additional course-specific requirements.

We aim to keep course information accurate and updated. However, we reserve the right to correct errors or update course details when necessary.

5. Enquiry and Enrolment

Students and parents may contact our team to ask about available courses and enrolment. When submitting an enquiry or enrolment request, you agree to provide accurate and complete information. This may include:

Student’s name.
Parent or guardian’s contact information, where applicable.
Age or age group.
Selected course.
Current learning level.
Country or time zone.
Preferred class schedule.
Other information reasonably required for enrolment.

Submitting an enquiry does not automatically guarantee admission or confirm a class booking. Enrolment will be considered confirmed only after the required arrangements have been communicated and agreed upon by both parties.

6. Course Fees and Payments

Course fees, payment methods and payment schedules should be confirmed directly with Online Madrasa before enrolment. Where payment is required, students or parents are responsible for completing payments according to the agreed arrangements. Please note:

Course fees may vary depending on the selected programme and learning arrangements.
Any applicable additional charges should be communicated before payment.
Students should retain payment confirmations or receipts.
Any questions about payments should be directed to our team.
Students should not make payments through unofficial accounts or unauthorised representatives.

Any refund, cancellation or rescheduling arrangement will be subject to the agreed course policy and applicable consumer protection laws.

7. Class Schedules and Attendance

Online classes are arranged according to the schedule agreed upon during enrolment. Students are expected to:

Join classes on time.
Follow the confirmed class schedule.
Inform the relevant team member if they cannot attend.
Participate respectfully during lessons.
Complete assigned practice or revision where applicable.
Maintain regular communication about scheduling issues.

Class schedules may need to change because of teacher availability, technical problems, holidays or other circumstances. If a schedule change is necessary, we aim to communicate the relevant information to the affected students or parents. Any rules regarding missed classes, make-up lessons, late attendance and rescheduling should be confirmed before enrolment.

8. Online Learning Requirements

Students are responsible for having suitable equipment and internet access to participate in online classes. The basic requirements may include:

A computer, tablet or smartphone.
A stable internet connection.
A working microphone and audio device.
Access to the agreed online learning platform.
A quiet and suitable learning environment.

Students or parents should check their devices and internet connection before scheduled lessons. Online Madrasa is not responsible for interruptions caused by a student’s internet connection, device problems or third-party platform failures outside our reasonable control. If a technical issue occurs on our side, we will communicate with the affected students and discuss an appropriate solution.

9. Student and Parent Responsibilities

We expect all students and parents to maintain respectful behaviour throughout the learning process.

Students should:

Treat teachers and other participants respectfully.
Follow reasonable class instructions.
Avoid disruptive behaviour.
Attend lessons regularly.
Practise the topics covered in class.
Avoid sharing inappropriate or harmful content.
Respect the privacy of teachers and other students.

Parents or legal guardians are responsible for helping younger children attend classes and use the online learning platform appropriately. Repeated disruptive behaviour, harassment, misuse of communication channels or serious violations of class rules may result in a review of the student’s participation.

10. Educational Nature of Our Courses

Online Madrasa provides educational services to support Quran learning, Arabic language development and Islamic knowledge. Learning outcomes depend on several factors, including:

The student’s starting level.
Regular attendance.
Practice and revision.
Individual learning ability.
Course level and syllabus.
Time and effort dedicated to learning.

We do not guarantee that every student will achieve the same results or complete a course within a fixed period. Hifz completion, Quran recitation improvement and language learning require consistent effort and individual progress may vary. Our courses are educational in nature. Information provided through general lessons should not be treated as a substitute for individual scholarly advice or a formal religious ruling where one is required.

11. Islamic Educational Content and References

Our Quran and Islamic Studies courses may include lessons based on the Quran, Hadith, Seerah, recognised Islamic learning materials and scholarly explanations. We aim to present religious educational content responsibly and encourage students to ask questions when they need clarification. Islamic subjects may involve differences of scholarly interpretation. Where relevant, these differences should be explained appropriately. Students seeking guidance about personal religious circumstances or specific Islamic rulings should consult qualified scholars.

12. Intellectual Property Rights

Unless otherwise stated, the content available on our website is owned by or used with permission by Online Madrasa. This may include:

Website text and course descriptions.
Logos and brand materials.
Images and graphics.
Videos and educational resources.
Website design and layout.
Other original website materials.

You may access and use this content for personal and informational purposes. You must not reproduce, republish, sell, distribute, modify or commercially use our original content without prior written permission, except where permitted by applicable law. Third-party materials remain the property of their respective owners.

13. Privacy and Personal Information

We respect the privacy of our website visitors, students and parents. Personal information submitted through our website or communication channels may be handled according to our Privacy Policy. Our Privacy Policy explains what information we collect, how we use it, how we share it and what privacy choices may be available. Please read our Privacy Policy before submitting personal information. Privacy Policy: https://online-madrasa.com/privacy-policy/

14. Third-Party Services and Links

Our website may use or link to third-party platforms and services, including video conferencing tools, communication applications, payment services and external websites. These services may have their own terms, privacy policies and security practices. Online Madrasa does not control every aspect of third-party services. Your use of those services may be subject to their separate terms and conditions. We encourage users to review the relevant third-party policies before using external platforms or providing personal information.

15. Website Availability and Maintenance

We aim to keep our website accessible and functioning properly. However, uninterrupted availability cannot be guaranteed. The website may occasionally become unavailable because of:

Scheduled maintenance.
Technical issues.
Hosting or server problems.
Security updates.
Internet or network interruptions.
Circumstances outside our reasonable control.

We reserve the right to update, modify, suspend or discontinue website features when necessary.

16. Limitation of Liability

To the extent permitted by applicable law, Online Madrasa will not be responsible for losses arising from:

Temporary website unavailability.
Internet or device problems outside our reasonable control.
Third-party platform interruptions.
Unauthorised access resulting from circumstances beyond our reasonable control.
Differences in individual learning outcomes.
A user’s failure to follow communicated course arrangements.

Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

17. Changes to Courses and Services

We may update our courses, learning materials, website information and service arrangements when necessary. Changes may be made to improve educational content, respond to student needs or address operational requirements. Where a change directly affects an enrolled student’s agreed learning arrangements, we aim to communicate the relevant information. Any material changes to fees, schedules or other agreed arrangements should be discussed with the affected student or parent.

18. Suspension or Termination of Services

We may review, suspend or discontinue a student’s access to our services in cases such as:

Serious or repeated violations of these terms.
Abusive, threatening or inappropriate behaviour.
Fraudulent or unauthorised payment activity.
Attempts to misuse our website or learning systems.
Conduct that creates a safety or security concern.

Where appropriate, we may contact the student or parent to discuss the issue before taking further action. Any termination, outstanding payments or applicable refunds will be handled according to the agreed course arrangements and applicable laws.

19. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our services, website operations or applicable legal requirements. When changes are made, we will update the “Last Updated” date at the top of this page. We encourage visitors and students to review this page periodically to stay informed about the terms that apply to their use of our website and services.

20. Governing Law

These Terms and Conditions are intended to be interpreted in accordance with the applicable laws of Bangladesh, subject to any mandatory consumer protection or other legal rights that apply to users in their respective locations. Any dispute relating to our website or services should first be raised with Online Madrasa so that the parties can attempt to resolve the matter through communication. Nothing in this section removes any rights that users may have under applicable law.

21. Contact Us

If you have questions about these Terms and Conditions, our courses or website services, please contact Online Madrasa.

Website: https://online-madrasa.com

Email: contact@online-madrasa.com

Phone / WhatsApp: +8801349793848

Location: Dhaka, Bangladesh

We will review your enquiry and respond as appropriate. Thank you for choosing Online Madrasa.